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EU Consumer Affairs

At 2023 the 11 signatories of EU Pledge made further commitments to protecting online shoppers from unsafe products

@Etsy
@bol_com
@Cdiscount
@AmazonNewsEU
@RakutenFrance
@JoomMarketplace
@Allegro_Group
@AlibabaGroup
@eBay
@eMAG
@WishShopping

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

🎦Livestreaming of today's will be available on this webpage from 9:30 CET onwards

➡️european-consumer-summit-2023.

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

Join us tomorrow for
2023

🎦Plenary sessions 9:30-12:00

💻Workshops 13:30-15:30
1⃣ Digitalisation - new opportunities & challenges
2⃣ Addressing crises & emerging issues
3⃣ Consumer vulnerabilities
4⃣ Digital finance

Full agenda
➡️prod5.assets-cdn.io/event/9581

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

How the proposed new rules will work for consumers in practice⤵️

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

proposal aims to:

✅encourage repair (instead of replacement) of more products within the legal guarantee
✅give consumers more options for repairing products beyond the legal guarantee

Saving waste, resources, CO2 and money!

Read more: ec.europa.eu/commission/pressc

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

When products break they are often thrown away, instead of being repaired or reused.

Resulting in millions of extra tons of waste & greenhouse gas emissions every year.

Tomorrow @EU_Commission will present a proposal to boost sustainable consumption in the EU🇪🇺

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

In case you need a reminder,

Safety Gate = a Rapid Alert System that enables EU countries to quickly exchange information about dangerous products🔎

Discover the platform here
➡️ec.europa.eu/safety-gate/#/scr

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

🔴 In 2022, Safety Gate received more than 2000 alerts about dangerous products around the EU.

🟢 In response, nearly 4000 actions were taken to protect consumers.

Read the 2022 annual report in full here:
➡️ec.europa.eu/safety-gate/#/scr

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

❓How many alerts did Safety Gate receive in 2022?

❓Which product categories received the most alerts?

❓What were the most commonly reported risks?

Read the Safety Gate 2022 Annual Report to find out!

➡️ec.europa.eu/commission/pressc

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

@WhatsApp has:
✅committed to be more transparent about any future changes to its terms of services
✅confirmed they do not share users' personal data with Facebook or others for advertising purposes

➡️ec.europa.eu/commission/pressc

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

We welcome general approach from @EUCouncil on our proposal to update EU rules on consumer financial services sold at a distance.

A positive step towards stronger for those concluding financial contracts over the internet.

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

Making plans to attend 2023 in 🇫🇷 or Olympics?

Check out these useful tips for consumers from @ECC_web 👇
RT @ECC_web: 🏉 & in 🏅

You are planning to attend these sports events in ?

We tell you all you need to know about
👍 buying tickets
👍 accommodation
👍 & more

👉 europe-consommateurs.eu/en/tra

@beuc @dreynders @dgccrf @Olympics @jeuxolympiques

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

Imagine a scenario: you want to sign up for a free trial but are asked to enter your credit card details before you can access the service.

Does this make you feel uncomfortable?

in this public consultation
➡️europa.eu/!9frYPP

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

Which photo do you think best represents EU consumer laws vs digital age?

Are current EU consumer laws fit for the digital age?

Do they provide enough digital fairness for consumers?

📅 before 20 February
➡️europa.eu/!9frYPP

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

⌛️fake countdown timers
💶pushing you to choose the most expensive option
📦hiding important info about delivery costs etc.

Almost 40% of the online shops checked were using sneaky tactics like these!

➡️ec.europa.eu/commission/pressc

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

Following talks with @EU_Commission & national authorities @Google has agreed to make changes to:

💻Google Store
▶️@GooglePlay
🏨Google Hotels
✈️Google Flights

So EU consumers see clearer & more complete information.

Learn more: ec.europa.eu/commission/pressc

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

6 DAYS LEFT to apply for

If you are a recent graduate🎓 with an interest in 🇪🇺 EU policies on
and

We'd be happy to work with you @EU_Consumer
(DG Justice and Consumers)

📅Deadline is 31 January
➡️traineeships.ec.europa.eu/

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

Have you ever been confused or under pressure to buy/sign up for something due to the "pushy" design or language used on a website or app?

Share your views & experiences by taking part in this public consultation⤵️
europa.eu/!9frYPP

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

Consumers have the right to know upfront when their credit card will be charged for a subscription.

We welcome commitments from @Mastercard @Visa @AmericanExpress to preventing subscription traps.

➡️commission.europa.eu/live-work

🐦🔗: n.respublicae.eu/EU_Consumer/s

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EU Consumer Affairs

Have you ever seen online advertising that seemed to target your personal vulnerabilities?

For example your negative mood, health problems or financial difficulties.

We want to hear your views & experiences!

Take part in this public consultation⤵️
europa.eu/!9frYPP

🐦🔗: n.respublicae.eu/EU_Consumer/s

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