It’s possible for banks to provide good customer service while improving cost efficiency by closing branches and enhancing digitalisation, says Supervisory Board Chair Andrea Enria. Digitalisation frees up resources to help those who are less tech-savvy https://www.bankingsupervision.europa.eu/press/interviews/date/2022/html/ssm.in220608~b03c1bd9a6.en.html?utm_source=ecb_Twitter&utm_campaign=220608_speech_AE

🐦🔗: https://nitter.eu/ecb/status/1534415656027926528