@rpdprpdp1 Thanks for reaching out. If you and the trader cannot settle your contractual dispute directly, the trader has to inform you about further steps, such as:
👉filing a formal complaint
👉initiating alternative dispute resolution procedures.

Find more info⬇️
https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_en.htm#shortcut-1

🐦🔗: https://n.respublicae.eu/YourEuropeEU/status/1628433079252692993