@pat1892 Dear Patrick, can I have an order number to pass your request to our helpdesk? Even better, you could fill the form here and our helpdesk will take care directly: https://op.europa.eu/en/web/about-us/contact-us
I hope it helps,
George
🐦🔗: https://n.respublicae.eu/EULawDataPubs/status/1628527104131477505