Sadly, this tale of daft bureaucratic rules and jobsworths keen to enact them to the letter, is one we can all relate to. So frustrating and unnecessary. Flies in the face of common sense, let alone a bit of human decency. New year's resolution? Never be like that driver.
RT @philwoodford: One of my daughters arrived back at Heathrow tonight and got on a bus from the airport.

A French family got on - two adults with a couple of young kids.

The father paid his…

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