Find here our latest Customer Service Charter. It measures the EUIPO performance against three standards: timeliness, accessibility & quality of decisions.
All data -Q2 2022 https://euipo.europa.eu/ohimportal/en/news/-/action/view/9353391
More information on the Customer Service Charter here: https://euipo.europa.eu/ohimportal/en/euipo-service-charter-old?inheritRedirect=true