I try to cut @British_Airways a lot of slack. The pandemic was horrendous for airlines. But, a year after the lockdown, service has gone off a cliff. The website regularly malfunctions. The helpline has a wait of hours. Even the terminal staff, once so cheerful, are grumpier.

🐦🔗: https://nitter.eu/DanielJHannan/status/1530798197358088193