We recommend that:

- work-related text and instant messages are recognised as EU documents
- tech solutions are put in place to record relevant messages
- EU staff get clear guidance on recording relevant messages

Full list: http://ombudsman.europa.eu/en/doc/correspondence/en/158302?utm_source=some_EO&utm_medium=tw_organic&utm_campaign=text-messages-guidelines

🐦🔗: https://nitter.eu/EUombudsman/status/1547494562779873281